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| HOME | BOOKS | CHILD | CLOTHING | CONTEST | DINING | FRAMES | HOME DECOR | JEWELRY | POTTERY | TWIGS | WRITING | FOREST | CALENDAR | CONTACT |
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| ACCEPTING AMERICAN EXPRESS, DISCOVER, MASTERCARD, AND VISA ON A SECURE SERVER |
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Your satisfaction with our merchandise is very important to us. We hope you will enjoy your purchases for many years to come. If our merchandise fails to meet your expectations, please return the merchandise to us within 30 days of the ship date for a prompt refund of the purchase price of the product(s) (the shipping and handling charge will not be refunded) or for an exchange. For an exchange we will not charge shipping for the new merchandise. We credit your card upon receipt of the item(s) in new, good, unused condition but the credit card company may not place the refund on your statement for up to two billing cycles. Please follow the guidelines below for a return or exchange: PLEASE |
1) Return the merchandise to us within 30 days of the ship date. 2) Make sure it is returned in new, unused, unworn and undamaged condition. 3) Please fill out the return form and let us know how you would like us to process your return. 4) Keep a copy for your records and securely attach the return label below to the outside of the box. 5) Do NOT return items in an ENVELOPE-padded or not. They get too damaged in shipping. 5) Enclose the return form and copy of invoice in a well-sealed box or the original container with lots of padding to protect the contents. Return in the original product container and plastic covering and include any instructions or descriptive info which came with the product. 6) For your protection, we strongly recommend that you insure the merchandise for the purchase price. We cannot give full credit to items returned damaged by the post office unless insured. 7) Please return through an insured U. S. Postal Service office (sorry, our P.O. Box cannot accept packages sent via U.P.S.-United Parcel Service). 8) SORRY, BUT NO "SPECIAL ORDER" JEWELEY ORDERS CAN BE RETURNED, EXCHANGED, OR CANCELED (per the manufacturer's requirements). If SPECIAL ORDER JEWELRY is delivered damaged we will provide you with instructions on how to send it to the manufacturer for repair or replacement. 9) If you are returning a font CD or floppy disc, please do NOT open the font wrapping. 10) If the item(s) were damaged during our shipment to you call or email us for instructions. If package was insured please return the items(s) in the original container to USPS so an insurance claim can be made. 11) We are sorry we do not accept C.O.D., collect or postage due deliveries. For questions please e-mail us at: info@rusticspirit.com OR PLEASE CALL 1-866-649-4799 OR 1-435-649-4799 MONDAY THROUGH FRIDAY 9:00AM TO 5:00PM MST RETURN SHIPPING ADDRESS VIA US POSTAL SERVICE: RUSTIC SPIRIT P. O. BOX 680490 PARK CITY, UT 84068 RETURN SHIPPING ADDRESS VIA UNITED PARCEL SERVICE (UPS): RUSTIC SPIRIT 2200 PARK AVENUE, BUILDING A-201 PARK CITY, UT 84060 |
| SHIPPING, PACKAGING AND HANDLING RATES FOR UNITED STATES ONLY WE ARE HAPPY TO SHIP TO MOST FOREIGN COUNTRIES FOR SHIPPING COSTS TO A FOREIGN COUNTRY PLEASE E-MAIL US. THANK YOU |
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| NEW RATES EFFECTIVE 6/2/03
MOST COMPANIES HAVE A COST BASED SHIPPING SYSTEM WHICH WE HAD. A COST BASED SYSTEM HAS NO BEARING ON THE ACTUAL SHIPPING COSTS SINCE ACTUAL SHIPPING COSTS ARE BASED PRIMARILY ON WEIGHT. SINCE THERE ARE NUMEROUS OTHER FACTORS THAT GO INTO THE ACTUAL SHIPPING COSTS SUCH AS THE MEASUREMENTS OF THE PACKAGE, THE COST OF THE BOX OR MULTIPLE BOXES AND PACKAGING MATERIALS, THE ZIP CODE BEING SHIPPED TO, AND THE INSURANCE COST, NO SYSTEM IS 100% FAIR (unless we figured each order individually but that would make ordering a very time consuming, labor intensive process for us and the customer and ultimately more expensive-not practical for internet sales). GENERALLY SPEAKING THE SHIPPING COSTS HAVE BEEN DROPPED ON MOST ITEMS SIGNIFICANTLY. |
| MONDAY THROUGH FRIDAY ORDERS ARE USUALLY PROCESSED AND SHIPPED THE SAME DAY THE ORDER IS MADE IF THE ORDER IS RECEIVED BY 2 PM MST UNLESS THE ORDER HAS A LARGE NUMBER OF ITEMS (WE LOVE LARGE ORDERS !) OR IS VERY FRAGILE REQUIRING SPECIAL PACKAGING. ALL ITEMS FOR THE FED EX RATES ABOVE NEED TO FIT INTO A 17” X 12” X 3” BOX (SIZE TO FIT IN THE DROP BOX). FOR ITEMS OVER 15 LBS OR LARGER THAN CAN FIT INTO THE BOX, PLEASE EMAIL US TO RECEIVE RATES AND WE WILL CALCULATE THE RATES. OVERNIGHT DELIVERY IS USUALLY AVAILABLE ON ORDERS MADE BEFORE 12 NOON MST. LARGER PACKAGES WILL REQUIRE A FED EX PICK UP. |
| MERCHANDISE WEIGHT | STANDARD U.S. POSTAL SERVICE SHIPPING USUALLY 5-10 DAYS (DEPENDS ON SHIP TO LOCATION) LARGER, HEAVIER PACKAGES MAY BE SHIPPED U.P.S. |
2-3 DAY POSTAL SERVICE PRIORITY MAIL SHIPPING NOT GUARANTEED BY POSTAL SERVICE BUT USUALLY TAKES 2-3 DAYS TO MEDIUM TO LARGE CITIES |
STANDARD NEXT DAY FEDERAL EXPRESS SHIPPING ALL ITEMS NEED TO FIT INTO A 17” X 12” X 3” BOX OR SMALLER FOR THESE RATES SMALL ITEMS ONLY SUCH AS 1-2 BOOKS, JEWELRY, MOST CLOTHING, SMALL HOUSEWARES-NOT POTTERY OR TILES WITH FRAME (TOO BIG SORRY) ORDERS MUST BE RECEIVED BY AT LEAST 12 NOON (MST) MONDAY-FRIDAY TO GO OUT THE SAME DAY EMAIL US IF YOU WANT A LARGER ITEM FED EXED |
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| 0 OZ TO 15.0 OZ (1 IB) | $10.00 (PRIORITY MAIL) |
$10.00 | N/A |
| 15.1 OZ TO 31.0 OZ (2 IBS) | $12.00 (PRIORITY MAIL) |
$12.00 | N/A |
| 31.1 OZ TO 63.0 OZ (4 IBS) | $18.00 (PRIORITY MAIL) |
$18.00 | N/A |
| 63.1 OZ TO 95.0 OZ (6 IBS) | $22.00 (PRIORITY MAIL) |
$22.00 | N/A |
| 95.1 OZ - 127.0 OZ (8 IBS) |
$26.00 (PRIORITY MAIL) |
$26.00 | N/A |
| 127.1 OZ - 159.0 OZ (10 IBS) |
$29.00 (PRIORITY MAIL) |
$29.00 | N/A |
| 159.1 OZ - 191.0 OZ (12 IBS) |
$32.00 (PRIORITY MAIL) |
$32.00 | N/A |
| 191.1 OZ - 223.0 OZ (14 IBS) |
$36.00 | $36.00 | N/A |
| 223.1 OZ - 255.0 OZ (16 IBS) |
$40.00 | $40.00 | E-MAIL US |
| 255.1 OZ - 287.0 OZ (18 IBS) |
$45.00 | $45.00 | E-MAIL US |
| 287.1 OZ - 319.0 OZ (20 IBS) |
$48.00 | $48.00 | E-MAIL US |
| 319.1 OZ - 351.0 OZ (22 IBS) |
$52.00 | $52.00 | E-MAIL US |
| 351.1 OZ - 383.0 OZ (24 IBS) |
$56.00 | $56.00 | E-MAIL US |
| 383.1 OZ - 415.0 OZ (26 IBS) |
$60.00 | $60.00 | E-MAIL US |
| 415.1 OZ - 447.0 OZ (28 IBS) |
$66.00 | $66.00 | E-MAIL US |
| 447.1 OZ - 511.0 OZ (32 IBS) |
$70.00 | $70.00 | E-MAIL US |
| 511.1 OZ - 543.0 OZ (34 IBS) |
$74.00 | $74.00 | E-MAIL US |
| 543.1 OZ - 575.0 OZ (36 IBS) |
$85.00 | $85.00 | E-MAIL US |
| OVER 575.1 OZ (OVER 36 LBS) | E-MAIL US | E-MAIL US | E-MAIL US |
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| Copyright © 2001 - 2007 RUSTIC SPIRIT, L.L.C. |
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